Contact
One address, read by a person. Stayaway is early, and the things you find are worth more to us now than they will be later.
There is no ticket system, no chat widget and no phone number — one address, and we would rather say that than pretend to a support desk that does not exist. Expect a reply within a couple of working days.
What to include, so the first reply is useful
None of this is required. It is what turns one exchange into an answer instead of four.
- 1
What you expected, and what happened instead
Two sentences. It is the one thing nobody else can reconstruct.
- 2
The exact wording of any message the app showed you
Our error messages name the cause on purpose, so the sentence itself usually identifies it.
- 3
Your Windows version, and whether your display is scaled (125%, 150%)
Settings → System → Display → Scale. Several things behave differently when it is not 100%.
- 4
The email address you signed in with
Only if it is about your licence, trial or payment. Otherwise we do not need it.
Things with a faster answer
Windows warned you when installing, or your antivirus flagged it. Expected, and the FAQ explains exactly why — Stayaway is not signed with a code-signing certificate yet.
You want a refund. Within 30 days, just say so — no reason needed. The refund page is the whole policy.
You are asking whether a particular monitoring tool will notice. We will not answer that with a number, because we have not measured it and nobody honestly can. The FAQ says the same thing in more detail.
Security
If you have found a security problem, mail the same address with security in the subject and we will treat it as urgent. Please give us a chance to fix it before writing about it publicly. We will not threaten you for reporting something.